Acoustic Panels for Call Centres

Reduce noise and fatigue. When dozens of conversations stack together, acoustic control protects focus and shortens calls.

When dozens of conversations happen simultaneously, agents strain to hear customers and customers notice the chaos. Background noise builds up, voices get louder, and everyone works harder just to communicate.

Controlling reverberation calms the entire floor. Agents focus better, customers hear clearly, and call quality improves across the board. The result: shorter calls, less fatigue, and better outcomes for everyone.

Specifications at a Glance

Property	Value
NRC (Noise Reduction Coefficient)	0.80–1.00
Panel Thickness	12–48 mm
Fire Rating	Fire rated to Australian, European and American Standards: Group 1 Fire Rating AS5637ISO9705, ASTM E84 Class A, EN 13501 1:2007+A1:2009 Class B
Recycled Content	Minimum 65% recycled PET
Durability	High-traffic rated, easy cleaning, impact resistant

Coverage Guidance

Target: RT60 ≈ 0.4–0.6 seconds for speech clarity

Typical coverage: 40–50% ceiling treatment across operator zones

Plus: Strategic screens between pods to reduce crosstalk

Example Outcome

300-seat call centre floor: Background noise build-up reduced ~3–5 dB and reported speech clarity improved with 45% ceiling baffle coverage plus strategic screening.

Performance Benefits

Agent Focus

Reduced background noise means agents can concentrate on calls without straining to hear customers.

Customer Experience

Clearer audio quality improves customer satisfaction and reduces "can you repeat that?" moments.

Operational Efficiency

Shorter call times and reduced agent fatigue lead to better productivity and lower turnover.

Frequently Asked Questions

How do you work around fire sprinklers and lighting?

We coordinate clearances and mounting hardware with your facilities team. Baffles can be positioned to maintain required clearances while maximizing acoustic performance.

What about cleaning and durability in high-traffic areas?

PET panels are dust-resistant and can be vacuumed or wiped clean. They're impact-resistant and maintain performance in busy environments.

Can screens be reconfigured as the floor layout changes?

Yes. Acoustiscreen panels are designed for easy reconfiguration. Freestanding options can be moved; wall-mounted panels can be relocated with standard hardware.

Do you offer night installation to avoid disrupting operations?

Yes, we can coordinate after-hours installation to minimize impact on your 24/7 operations.

How quickly can we see results after installation?

Acoustic improvements are immediate. Most call centres report noticeable reductions in background noise and improved speech clarity within the first day of operation.

Tested Acoustic Performance Across Frequencies

DecraSound Polyester Fibre Panels have been independently tested in N.A.T.A-registered laboratories using a reverberation chamber. The table below shows their sound absorption coefficients at different frequencies, based on panel thickness and mounting method.

Results confirm that both 12 mm and 24 mm panels—especially when installed with an air gap—achieve high performance in mid-to-high frequency ranges. This makes them ideal for spaces requiring effective speech clarity and echo reduction.

Product	125 Hz	250 Hz	500 Hz	1000 Hz	2000 Hz	4000 Hz	?_w	SAA	NRC	Test Report
Acoustiscreen 12mm (No air gap)	0.00	0.05	0.20	0.60	0.90	1.00	0.25 (MH)	0.44	0.45	CSIRO AC370-01
Acoustiscreen 24mm (No air gap)	0.05	0.30	0.70	0.95	1.00	1.00	0.60 (MH)	0.74	0.75	CSIRO AC370-02
Acoustiscreen 12mm (50mm air gap)	0.10	0.30	0.70	1.00	1.00	0.95	0.60 (MH)	0.75	0.80	CSIRO AC370-04
Acoustiscreen 24mm (50mm air gap)	0.20	0.60	0.90	1.00	1.00	1.00	0.90	0.87	0.90	CSIRO AC370-03

Call Centres